Service Terms

Service Terms and Conditions

Last updated: 30 May 2026

1. Services

Palvemax Oy provides website development, redesign, consulting, optimization and related digital services.

2. Payment

50% advance payment is required before work begins.

The remaining 50% must be paid before final website transfer, publication, source code delivery or project handover.

3. Client responsibilities

The client shall provide content, images, logos, texts, access credentials and feedback in a timely manner.

4. Delays

Client delays automatically extend project deadlines.

5. Additional work

Any work outside the agreed scope may be billed separately.

6. Hosting

Websites may be hosted through Netlify or other third-party hosting providers.

Hosting is provided as an additional benefit and may be modified, changed or discontinued.

Palvemax Oy is not responsible for outages, maintenance, service interruptions, account restrictions, policy changes or failures caused by third-party providers.

7. Domains

Palvemax Oy does not sell domain names.

Clients remain responsible for domain registration, renewal and ownership unless otherwise agreed in writing.

8. Intellectual property

Ownership of the website transfers to the client only after full payment has been received.

Until full payment, all intellectual property rights remain with Palvemax Oy.

Palvemax Oy may display completed projects in its portfolio unless otherwise agreed.

9. Refunds and right of withdrawal

For consumer clients: Digital services ordered through this website are subject to the 14-day right of withdrawal under the Finnish Consumer Protection Act (Kuluttajansuojalaki). However, by placing an order, the customer expressly consents to immediate commencement of services upon order confirmation and acknowledges that the right of withdrawal lapses once the service has begun.

For business clients (B2B): The right of withdrawal under the Consumer Protection Act does not apply to business clients.

Because services are custom digital services created specifically for each client, refunds may be limited once work has started. Completed work, development hours, consultations, planning and design work remain billable.

10. Warranty

Technical defects directly caused by Palvemax Oy may be corrected during a reasonable warranty period.

The warranty does not cover third-party services, hosting providers, domain registrars, software updates or client modifications.

11. Premium support

Support is included only where explicitly stated in the purchased package.

12. Limitation of liability

Palvemax Oy shall not be liable for indirect damages, loss of revenue, loss of profits, loss of business opportunities, data loss or third-party claims.

Maximum liability shall never exceed the amount paid by the client for the specific project.

13. Force majeure

Palvemax Oy shall not be responsible for delays or failures caused by events beyond reasonable control.

14. Transfer rights

After full payment, the client may request transfer of the website to another hosting provider.

15. Governing law

These terms shall be governed exclusively by the laws of Finland. Any dispute shall be resolved under Finnish jurisdiction.